At PETOGEAR, our mission is to get your tactical gear into your hands (and onto your pets) as efficiently as possible. We operate a sophisticated global logistics network to ensure your "mission" starts without delay.
To provide the fastest service, PETOGEAR operates 10 strategic warehouses across 4 countries: the USA, Germany, China, and Australia.
Proximity First: Our system is designed to automatically fulfill your order from the warehouse closest to your shipping address.
Inventory Flexibility: In cases where a specific item is out of stock at your local hub, we will ship it from another one of our global warehouses to ensure you receive your gear as soon as possible. We appreciate your understanding should your package take a scenic route from a slightly further hub!
We move fast! Most orders are processed and ready for dispatch within 1–3 business days.
Business Days: Monday through Friday (excluding U.S. and regional holidays).
Confirmation: You will receive an automated email once your order is placed, followed by a tracking number once your gear is on the move.
Estimated delivery times depend on your location and current local stock levels:
| Destination | Estimated Delivery Time | Shipping Cost |
| United States | 3–7 Business Days | Free on orders over $75 / Flat Rate |
| Germany / Europe | 5–12 Business Days | Calculated at checkout |
| Australia | 5–12 Business Days | Calculated at checkout |
| Rest of the World | 10–20 Business Days | Calculated at checkout |
Note: Delivery times are estimates. Actual shipping may vary based on warehouse location and carrier capacity.
You’ll never have to wonder where your gear is.
Real-Time Updates: Follow your package's journey through our [Track Your Order] page.
Note: If your order contains multiple items, they may occasionally arrive in separate packages from different hubs to speed up delivery.
For our international pack members:
Import Fees: Your order may be subject to local import duties, VAT, or taxes once it reaches your country.
Responsibility: These charges are determined by your local customs authority and are the responsibility of the customer. PETOGEAR does not collect or cover these fees.
Check Twice: Please ensure your shipping address is 100% accurate at checkout. We cannot be held responsible for gear lost due to incorrect address information.
Damaged Goods: If your gear arrives damaged from its journey, please contact support@petogear.com immediately so we can make it right.
As a reminder, PETOGEAR specializes in high-performance physical gear (harnesses, beds, and tactical equipment). We do not sell virtual products or digital downloads; every order will result in a physical shipment.
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